Shipping policy

Scope

This Shipping Policy explains how and when your orders are processed, dispatched and delivered, which carriers we use, how shipping is priced, and who is responsible for customs charges. It applies to every order placed on balticwoodcrafts.com and its country domains. For returns and the right of withdrawal, please see our Refund Policy.

All parcels are packed and dispatched from our workshop in Kveciai, Lithuania, so every shipment leaves from within the European Union.

Order processing

Orders for standard products are processed within 1 to 4 business days after payment is received. Custom made orders are processed within 1 to 4 weeks, depending on quantity and complexity, unless we agree otherwise with you in writing. Business days are Monday to Friday, excluding Lithuanian public holidays.

Processing time and delivery time are separate. The transit times in the table below are counted from the day the parcel is handed to the carrier, so please add the processing time above to estimate when your order will arrive. If anything delays your order unexpectedly, we will email you.

How shipping is priced

Shipping is calculated by total order weight and destination, and the exact amount for your cart is always shown at checkout before you pay. There are no handling or packaging surcharges.

Our products are small turned wooden parts, and most weigh only a few grams each, so the majority of orders stay in the lowest weight bracket and pay the starting price shown below. Prices rise in steps as the parcel gets heavier.

Free shipping to Lithuania, Latvia and Estonia applies to orders from €79 to €250, and is applied automatically at checkout for both parcel locker and courier delivery. For orders above €250 the standard weight based rate applies, and if your order is unusually large or heavy we will contact you with an individual quote before dispatch.

Delivery destinations, times and costs

Within Europe, parcels under 2 kg travel as tracked post and parcels over 2 kg travel by courier, which is usually the faster end of the range shown. All times are indicative and not guaranteed. Delivery to islands, mountain regions and other remote areas takes longer, as does delivery in the weeks before Christmas. We are not responsible for delays caused by the carrier, by weather, or by customs clearance in the destination country.

Delivery methods and carriers

We work with Venipak, Omniva, LP Express and Unisend, DPD and Lithuanian Post.

• Parcel locker, available in Lithuania, Latvia and Estonia. You may choose your preferred locker network at checkout, and the price is the same for all of them, so simply pick the network with a locker nearest to you. The specific locker is selected after payment, on the carrier confirmation page or in the email the carrier sends you.
• Courier to your address, available in Lithuania, Latvia and Estonia, and for parcels over 2 kg across Europe and the United Kingdom.
• Tracked post, used for lighter parcels within Europe and for all worldwide destinations.

For international orders we select the carrier ourselves based on the weight and destination of your parcel.

Weight limits and large orders

The maximum weight of a single parcel is 30 kg, with lower limits for some destinations as shown in the table. Parcel locker deliveries are additionally limited by the size of the locker compartment. Large orders may be split into several parcels and can then arrive on different days.

If your order exceeds the weight limit for your destination, or if checkout does not return a shipping rate, please contact us. We ship pallets and multi parcel consignments regularly and will prepare a quote for you.

Tracking

Every shipment is tracked. You will receive a tracking number by email once the parcel has been handed to the carrier. Tracking can take up to 24 hours to become active, and postal shipments outside the European Union sometimes update infrequently while in transit, which is normal and does not mean the parcel is lost.

Customs, duties and taxes

Orders delivered inside the European Union include EU VAT and are not subject to any further import charges.

Orders delivered outside the European Union, including to the United Kingdom, Norway, Switzerland and Iceland, may be subject to import VAT, customs duty and a carrier handling fee in the destination country. These charges are set by the local authorities, are not included in the price you pay us, and are payable by the recipient. We declare the true contents and value of every parcel and cannot mark a shipment as a gift or understate its value.

If a parcel is refused because the recipient does not want to pay import charges, it is handled as a returned parcel under the next section.

Uncollected and returned parcels

Please check your delivery address carefully before completing your order, as we cannot change it once a parcel has been dispatched.

Parcels waiting in a parcel locker or at a pickup point are held for a limited period set by the carrier and are then returned to us. If a parcel comes back because it was not collected, because the address was incorrect or incomplete, or because the recipient refused delivery or the import charges, we will contact you to agree the next step. We can send the order out again once the return cost and the new shipping cost are covered, or refund the goods less the shipping actually incurred in both directions.

Damaged or lost parcels

If your parcel arrives damaged, please photograph the outer packaging and the contents before unpacking any further and contact us as soon as you can, ideally within 14 days of delivery, so that we can file a claim with the carrier in time. This does not affect your statutory rights.

If a tracked parcel stops moving or does not arrive within the estimated time, contact us and we will open an investigation with the carrier. Investigations can take up to 30 days for international shipments. Once the result is known we will send a replacement or issue a refund.

Risk of loss

Risk of loss or damage passes to you only when you, or a person you have named, take possession of the Goods. Until then we remain responsible.

Changes to your order

If you need to change or cancel an order, contact us as quickly as possible. We can usually amend or cancel an order that has not yet been dispatched. Once a parcel is with the carrier it can no longer be recalled or redirected by us.

Destinations we do not serve

We do not currently ship to Russia or Belarus. If your country does not appear at checkout, it means we have no reliable carrier for that destination at the moment. You are welcome to contact us and we will tell you whether an individual arrangement is possible.

Contact

For any question about a shipment, please contact us or reply to your order confirmation email, quoting your order number.